F.A.Q

Buy at Milles.es is very simple. Just follow these steps:

1. Select the type of garment.

2. View the product (s) that you are interested in. Through a click you will get an enlargement of the photograph to see detail and back of the product, composition, available sizes, reference and price.

3.Select a garment and add the item to the basket. You can then choose to continue shopping or to process order.

4.If you want to process your order you have the option to do so by registering or completing the purchase without registration.

5. Choose if you want to pick up your Milles order or receive it by standard or express mail.

6.Select a method of payment: Visa, Visa Electron, Mastercard, American Express, Paypal

7.Confirm the order.

8. You will receive an email confirming your order.

 

Will I receive the same product I see in the photo?

Yes, except for products with artisanal processes where there could be a minimum difference in finish.

 

Is it possible to receive periodic information in my email with the latest news and offers from Milles?

Yes. Simply accessing the "Newsletter" you will receive information about the latest news, lookbook and events of Milles.

 

Can I unsubscribe from the Milles Newsletter?

In the "Newsletter" you can unsubscribe in a simple way. Cover the data and select "send".

 

How do I recover my forgotten password?

If you have forgotten your password, you can retrieve it in the Log-in section. You will receive an email with your new password.

 

How I can make sure I made my purchase?

Once you have placed your order, you will receive a confirmation email. If you do not receive it, contact our customer service department.

 

Can I know what status my order is in?

Yes, you can see the updated status of your order in real time. To do this, access the "orders placed" section of your account. If you are not registered, click on the "Order Information" link in the confirmation email.

 

Can I remove an item from my order?

Yes. From the shopping cart you can delete the items that you do not want always and when you have not processed the order.

 

Can I cancel my order?

Yes. You can cancel your order, as long as the status of the order allows. To do this, go to the "orders placed" section of your account. If you are not registered, access the "Order Information" link in the confirmation email and click cancel.

 

What should I do if I receive a defective item?

Milles.es only sells articles in perfect condition, so if, exceptionally you get a garment with some tare contact with our customer service department.

 

What should I do if I receive an incorrect item?

If at any time, by mistake, you receive an item that you have not asked to contact our customer service department.

 

What payment method can I use to make my purchase?

We have the following means of payment: Visa, Visa Electron, Mastercard, American Express, Affinity Card, Paypal.

 

Why can my credit card be rejected?

Your card may be rejected for one of the following reasons:
The card may be out of date. Make sure your card does not exceed the expiration date.
The card limit may have been reached. Check with your bank that the card has not exceeded the amount allowed to make purchases.
Some input may be incorrect. Check that you have correctly filled in all the necessary fields.
 

Can I get an invoice for my company?

Yes. You only have to check the "company" option in personal data and cover the tax data that we ask for.

 

Is it safe to use my credit card on the web?

Yes, the data is transmitted in encrypted SSL. For payment with Visa and Mastercard only transactions Ces (Safe Electronic Commerce) will be accepted. After verifying that the card is affixed to the CES system, the system will contact the bank that issued it for the buyer to authorize the purchase. When the bank confirms the authenticity, the charge will be made on the card. Otherwise the order will be canceled.

 

Where can I receive my order?

You can receive it in the address you choose (address, job, etc.-never in a post office) or at the Milles store of your choice.

 

Can the country of delivery be different from the country of purchase?

The country of delivery always has to match the country of purchase.

 

How soon will I get my order?

Delivery times depend on the type of shipment selected. For shipments to store and standard are 2 to 3 working days and for express shipments are 1 to 2 working days. For Ceuta and Melilla the deadlines are extended 24-48h.

 

How much do I have to pay for shipping?

For shipment to store, shipping is free.
Standard shipping costs 10 Euros in Europe.